Thank you for shopping at Lullamo. We want to ensure you have a satisfying shopping experience. If you are not completely satisfied with your purchase, our refund policy is here to help.

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you must contact us first at hello@lullamo.com. Please note that returns must be sent to our designated return address. Please contact our customer service to obtain the correct return address before shipping any items.

 

⚠️ IMPORTANT NOTE: Please do NOT send your purchase back to the sender's address listed on the shipping package (our supplier's warehouse). Items sent back to us without first requesting a return and obtaining our designated address will not be accepted and are non-refundable.

 

Damages and Issues (Seller's Responsibility)

Please inspect your order upon reception and contact us immediately at hello@lullamo.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For verified defective or incorrect items, Lullamo will provide a return shipping label or cover the return shipping costs, and arrange a replacement or full refund at no extra cost to you.

 

Change of Mind Returns (Buyer's Responsibility)

If you wish to return an item due to a change of mind, incorrect selection, or buyer's remorse, you will be responsible for arranging the shipment and paying for all return shipping costs. Original shipping fees are non-refundable. We highly recommend reviewing our Shipping Policy for delivery details, using a trackable shipping service, or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products or open/used cosmetics). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Except where prohibited by applicable local laws (such as the EU/UK consumer protection laws), we cannot accept returns on clearance sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union & United Kingdom 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lullamo.com.